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Kcb Bank Jobs in Uganda : Digital Channels Support Manager

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KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

Job Summary: The Digital Channels Support Manager will be responsible for leading and coordinating the Bank’s Mobile, Internet, Agency, Merchant, ATM and other emerging channels initiatives. The manager must demonstrate a strong understanding of and high regard for the Digital channels as a business delivery channel for the Bank’s corporate and retail customers.

Key Duties and Responsibilities:

  • Provide technical support for existing mobile and internet banking systems and implementation of related projects.
  • Keep track of user issues and oversee their prompt resolution.
  • Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
  • Continuously analyze user requirements to develop and provide solutions
  • Routine system administration and management
  • Maintain up to date system and user documentation
  • Ensure compliance of SLAs by system vendors
  • Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
  • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
  • Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies
  • Develop Business Continuity plans for both mobile & internet channel solutions
  • Provide technical support for existing mobile and internet banking systems and implementation of related projects.
  • Keep track of user issues and oversee their prompt resolution.
  • Following established change management practices by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
  • Continuously analyze user requirements to develop and provide solutions
  • Routine system administration and management
  • Maintain up to date system and user documentation
  • Ensure compliance of SLAs by system vendors
  • Develop real time online reports and monitoring tools to be able to track internet / mobile banking and internet acquiring system uptime and performance.
  • Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits
  • Develop subject matter expert knowledge of Mobile, Internet technologies, eCommerce and other payment banking technologies
  • Develop Business Continuity plans for both mobile & internet channel solutions

Qualifications, Skills and Experience:

  • The applicant for the KCB Bank Digital Channels Support Manager career opportunity must hold a University Degree in Information Technology, Computer Science or related field.
  • Demonstrate a strong understanding of Agency Banking technical operations and support
  • Demonstrate a strong understanding of Card and ATM technical operations
  • Demonstrate a strong understanding of Mobile and Internet Banking technical operations
  • Demonstrate understanding of 3rd party bill payments/collections aggregation operations
  • A team player with Effective leadership skills
  • At least two years of hands-on experience in Channels Support
  • Knowledge of administration in the following areas will be an added advantage
  • Transware
  • NCR APtra

All qualified candidates should apply online at the link below.

Click Here

Deadline: Friday, 14th December 2018.

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