Category Archives: Customer Service Jobs

Finance Manager – Business Services NGO Jobs – Uganda Red Cross Society (URCS)

Organisation: Uganda Red Cross Society (URCS)
Duty Station: Kampala, Uganda
Reports to: Finance Director
Uganda Red Cross Society (URCS) is the leading national humanitarian organization in Uganda and a member of the International Red Cross Red Crescent Movement. The ICRC is an International humanitarian institution which has a mandate to protect victims of international and armed conflicts i.e. the wounded, refugees, civilians, prisoners and other non-combatants.
Job Summary: The Finance Manager – Business Services will assume a leadership role in providing excellent transactional, administrative and compliance (statutory, tax) support services to the Organisation. The Manager will also strengthen and improve the finance and accounting function, processes and procedures, internal controls and provision of information for management decision making.
Key Duties and Responsibilities:  
Payments, Payroll & Statutory compliance
  • Prepare monthly National society program payroll (wide) by 20th of the month to ensure payroll is disbursed by 26th of the month;
  • Ensure timely submission of statutory deductions to the relevant authorities (URA, NSSF, and Local Government);
  • Monitor and follow up staff with salary advances regularly and provide report to the Finance Director by 5th of the following month;
  • Compute terminal benefits for the exiting staff in line with the Staff Standing regulations;
  • Ensure all payments being processed have adequate support documents and timely and proper filed in accordance with URCS policy;
  • Maintain a system for handling all suppliers’ invoices, demand / fee notes and payment requisitions in line with URC established credit policies;
  • Ensure timely disbursements of funds to the field.
Management of Accountabilities
  • Keenly verify authenticity of accountability documents and process financial transactions for URC in line with URC policies, International Accounting Standards, statutory requirements;
  • Monitor the working advance balances and follow-up to ensure all working advances are accounted for in a timely manner;
  • Reconcile staff debtor and creditor balances and other balance sheet codes and ensure that these balances are kept to nil on the lowest level possible;
  • Accurate, complete and timely submission of accountabilities from respective staff;
  • Existence of a standard checklist with 100% compliance for all accountabilities;
  • Ensure reconciliations of receivable and accounts payables every end of month;
  • Ensure proper filing of all accountability documents;
Accounting Procedures & Processes: Support the Finance Director with special assignments and workflow process improvements;
Staff development
  • To ensure that staff development is carried out as below;
  • Staff training: ensure adequate training of self and all direct reports;
  • Self-Assessment: On a regular basis, prepare and submit an assessment of own performance on the key performance indicators for all activities set out above;
  • Succession Planning: Select and prepare staff to take over own role in one’s absence and ensure proper handover before taking planned leave.

Qualifications, Skills and Experience:
  • The ideal candidate for the Uganda Red Cross Society (URCS) Finance Manager – Business Services job opportunity should preferably hold a Bachelor’s Degree in Accounting, Business Administration (Finance), Commerce, Statistics or associated discipline from a reputable institution;
  • Qualified Accountant (ACCA, CIMA, CPA).
  • At least five years of supervisory experience in the areas of financial accounting and reporting gained in a professional practice;
  • Experience in NAVISION Systems Accounting Package is added advantage.
  • High level of financial discipline and integrity;
  • Strong interpersonal supervisory, customer service and verbal and written communication skills. 
  • Ability to multi-task, work under pressure and meet deadlines. 
  • Strong working knowledge of IFRS is essential. 
  • Familiarity with the rules and regulations governing USAID funding is an added advantage;
  • Demonstrated proficiency in computer applications such as word processing, spreadsheets, database, email and utilization of the internet;
  • Knowledge in community based targeting methodology;
How to Apply:
All candidates who desire to join the International Red Cross and Red Crescent Movement should send their filled application forms, download here and E-mail to: vacancies@redcrossug.org or mail via post to: The Secretary General, Uganda Red Cross Society, Plot 551/555 Rubaga Road, P.O. Box 494, Kampala, Uganda.
Deadline: 28th May 2018 by 5:00pm



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No Experience Customer Service Jobs – Personal Bankers – Barclays Bank UK


Organisation: Barclays Bank UK
Duty Station: Kireka, Kampala, Uganda
Reports to: Branch Manager
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.
Key Duties and Responsibilities:                                                                             
Sales to Retail Banking Customers: 50%
  • Actively participate in specific product campaigns by ensuring that the products are explained to customers.
  • Agree, meet and exceed targets for specific sales campaigns.
  • Maintain own sales performance statistics for management information usage.
  • Own and manage personal product & channel sales targets to contribute towards the outlet sales objectives.
  • Refer to the appropriate area of delivery for specialist product help or advice (e.g. Schemes or Home Loans) when uncertain about the product delivery or application process. Respond directly to the customer.
  • Build effective relationships with branch staff to ensure that non-sales staff refer customers to the Personal Banker when they identify a particular product or service need.
  • In integrated branches, build effective relationships with Customer Advisors to ensure that they refer standard customers who become eligible for Prestige products and services.
  • Responsible for complete account opening documentation together with customers and submit to the Branch Manager for review before submitting to operations for processing.
  • Call customers when their accounts have been opened, generate welcome pack letters and send to customers.
  • When selling loans to Retail prestige customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer, verbally or in writing as the customer requires. Report such denials to the Branch Manager on a daily basis.
2. Operational Rigour and Compliance with KYC Requirements: 20%
  • Ensure accuracy of each new account application, loan document, Barclaycard application and bank account mandate change. Personal Bankers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
  • The Barclays Bank Personal Banker will also achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
  • Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Branch Manager.
  • Comply with all general Barclays operational risk & rigour requirements e.g. KYC and anti-money laundering regulations.
  • Occasionally, assist the Branch Manager to open and close cashier tills at the beginning and end of each day.
  • Carry out snap checks as allocated by the Branch Manager.
3. Provision of Customer Service: 15%
  • Own customer queries and complaints around account opening, loans and card applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Prestige Branch Manager.
  • Build relationships with internal service providers (Operations and KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.
  • Guide customers to the appropriate delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
  • Advise customers as soon as cheque books, cards and other account items are ready for collection. Follow up with customers that have not collected the items within a reasonable time.
  • Advise customers as soon as new loans are approved and encourage draw-downs on the new loans.
  • When the branch is busy walk the queues- resolve quick inquires and direct customers to the correct counters.
  • Restocks merchandising materials (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if supplies are running low.
3. Branch Support: 10%
  • The Barclays Bank Personal Banker will work closely with the Branch Manager/BOM, open and close Cashier tills at the beginning and end of each day.
  • Authorise cashier transactions above their teller limits when called upon.
  • Serve as the cash custodian for the Branch. This involves checking cashier cash levels throughout the day, restocking cashiers or repatriating excess funds, and reordering cash from the external provider based on daily limits as set out.
4. Community: 5%
  • Identify and participant in community initiatives to support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
  • Significantly contribute ideas to support the community initiatives agenda in the branch.

Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Bank Personal Banker should hold a good University degree or diploma or relevant experience in a front-line banking sales/marketing/service environment
  • Competitor product sales experience is an added advantage
  • The applicant should have comprehensive knowledge of the Bank’s products, services and policies including standard tariffs.
  • Possess a good understanding of overall Retail goals & objectives, including the branch’s objectives growth of sales, cost control and income contribution
  • Thorough knowledge and understanding of the sales process
  • A working knowledge of the procedure manuals
  • A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements
  • A good working knowledge and understanding of relevant legislation e.g. KYC, Anti-Money laundering, banking code, service standards, health & safety standards etc
  • Excellent planning & organization skills
  • Very strong communication skills, both verbal and written
  • Good questioning skills
  • Good PC skills
  • Good numeracy & analytical skills
  • Good selling/influencing skills
  • Presentation skills
  • Good networking skills
  • Listening skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.



Administration Officer International NGO Jobs – Mercy Corps

Organization: Mercy Corps
Duty Station: Uganda
Mercy Corps is an International NGO that exists to alleviate poverty and oppression by helping people build secure, productive and just communities. Mercy Corps has been fully registered in Uganda as an operational NGO. Currently Mercy Corps has an office in Kampala and is implementing Food Security programs which comprise of Water and Sanitation, Livelihood and Agriculture and Conflict Mitigation Management Program in North and North Eastern Uganda. We implement programs in the northern districts of Pader, Kitgum, Agago, Lamwo, Kaabong, Abim and Kotido with funding from USAID, USDA, Walmart Foundation, SDC, DFID as well as other private donations.
About USAID Apolou Project:
Mercy Corps was awarded a 5 year USAID/ Food for Peace- funded program working in 4 districts in Karamoja (Amudat, Moroto, Kotido and Kaabong), the Apolou Activity.
Job Summary: The Administration Officer will support all office administration duties in Kaabong Office. The Administration Officer will be responsible for the smooth running of all administration functions to support Mercy Corps Field Operations.
Key Duties and Responsibilities: 
·         Facilitate the smooth flowing of routine, administrative work of the Mercy Corps office and program support operations; Enforce adherence to Mercy Corps administrative, HR and logistics procedures and staff policies by support staff; Handling and supporting with all field recruitment hire in Kaabong.
·         Managing the filing process of all HR information (Personnel Records Keeping).
·         Handling Staff orientation at the field and ensuring all new hires have the necessary workspace.
·         Responsible for the smooth running of the following office functions: receiving visitors and ensuring they are going to the right offices
·         Responsible for all travel and accommodation arrangements for Mercy Corps guests and staff in Kaabong.
·         Ensuring all photocopiers, printers, scanners, mail services, telephones etc are running within the office and any calls for repairs or maintenance needed are properly reported to the right department focal persons.
·         Oversees cleaners, gardeners that will maintain office premises are cleaned and general cleanliness is maintained.
·         Oversee the smooth flow of routine, administrative work in Kaabong office is in compliance with mercy corps field administration manual and national staff policy handbook. Responsible for maintaining an accurate inventory of office supplies to include stationery, consumables and cartridges/tonner.
·         Conduct him/herself both professionally and personally in such a manner as to bring credit to mercy corps and not to jeopardize its humanitarian mission Ensure compliance with security procedures and policies as determined by Mercy Corps Country Program.
·         Proactively ensure that team members operate in a secure environment and are aware of policies.
·         As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Qualifications, Skills and Experience:

·         The ideal candidate for the Mercy Corps Administration Officer job opportunity should hold a Bachelor’s Degree in Business Administration/ Public, Social Work, Education, or other related field.
·         Three years of experience with office administration
·         Good computer skills are required, must be an independent thinker with strong organizational skills
·         Demonstrated excellence in administration, particularly in a multi-cultural environment, including staff training, motivation, and discipline
·         Good writing and communications skills.
·         Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
·         Good negotiation, representation skills and the ability to work comfortably with an ethnically diverse staff.
·         Strong ability to innovatively solve problems
·         The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as high emotional intelligence, constructive mentoring skills and proven experience with capacity building.
·         S/he will be committed to long-term program sustainability and the delivery of high-impact activities at the community level.
·         Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.
How to Apply:
All suitably qualified and interested candidates should send their online applications to the Senior HR and Legal Manager by clicking the link below. Please clearly state your salary requirements on the cover letter, attach your CV (with 3 referees), and copies of academic qualifications/certificates.
Deadline:  25th May 2018



Several Entry Level Sales Representative Job Opportunities – Kray Holdings Limited (Certificate, Diploma, Degrees)

Organisation: Kray Holdings Limited
Duty Station: Kireka and Nansana, Kampala, Uganda
Reports to: Business Development Manager
Kray Holdings Limited is a finance and investment company established in 2012. We have a considerable stake in various sectors i.e. micro-finance, real estate and education.
Job Summary: The Sales Representatives will be tasked with procuring sales on behalf of the company.
Key Duties and Responsibilities:  
·         Present and sell company products and services to potential clients.
·         Establish and maintain client relationships.
·         Quickly respond to and follow up sales inquiries using appropriate methods.
·         Develop and maintain current product knowledge.
·         Identify and resolve client concerns.
·         Participate in marketing events. 
·         Communicate new product and service opportunities and provide feedback gathered through field activity to appropriate company staff.

Qualifications, Skills and Experience: 
·         The ideal candidate must hold a Bachelor’s Degree, Diploma or Certificate in a relevant field.
·         The applicants for the Sales Representative jobs must have at least three months’ sales experience preferably in a financial institution.
·         Excellent numerical and analytical skills.
·         Excellent interpersonal and communication skills.
How to Apply:
All suitably qualified and interested candidates should send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)
The Business Development Manager,
Kray Holdings Limited,
Send your application to: krayholdingslimited@gmail.com and copy to joshankatende@yahoo.com or call 0702-110-732 for more information.
Deadline: Open



IT Jobs – Technical Support Engineer – Oxygen8 Gaming Limited

Organisation: Oxygen8 Gaming Limited
Duty Station:  Kampala, Uganda
About Oxygen8:
Oxygen8 Gaming Limited is a subsidiary of Oxygen8 Group, which was established in the year 2000. Oxygen8 Gaming is also a significant player in the Gaming sector including sports betting. The Oxygen8 Group has a turnover of £90 million p.a. and has three divisions, namely:
·         Corporate Solutions: enable a Corporate’s interaction with its customers via mobile phones using SMS, Voice and Online services
·         Payment Solutions: enable mobile payment solutions, covering delivery, billing, applications and content
·         Carrier Solutions: enable carriers to interact intelligently with consumers and provide high performance analytics
Job Summary: The Technical Support Engineer will be reporting to the head of Technical Operations and will be responsible for handling technical tasks pertaining to the Technical Operations department.
Key Duties and Responsibilities:  
·         Timely incident handling and escalation of issues and coordinate with Group IT for prompt resolution
·         Analyze user requirements and develop Software Requirements Specifications (SRS).
·         Perform regular monitoring of Oxygen8 platforms to ensure alarms are attended to or escalated and resolved timeously.
·         Client integration and support for Mobile Money and SMS platform for African Territories with Oxygen8 Presence.
·         Ensure accurate planning and adherence to project schedules, manage internal and external teams and communicate status to all stakeholders
·         Design and implement testing methodology, review and update relevant documentation.
·         Develop business relationships and integrate activities with other IT business unit/area to ensure successful implementations.
·         Provides technical leadership and/or business expertise to subordinates and peers on technical complexities of assigned projects
·         Participates in the evaluation of new and existing software/hardware products.
·         Handle Linux, Java, Web Services, Databases, client/server applications, SMS, MMS, USSD, charging services and Value-Added Integrations.
·         Provide Corrective and Preventive maintenance to Oxygen8 Platforms.
·         Perform periodical trend analysis and produce reports related to network faults with suggestions to help improve Oxygen8 Platforms.
·         Perform testing, debugging, troubleshooting, deployment and documentation of applications/services to ensure their quality.
·         Assist in writing operational documentation including procedures and processes used in Technical operations with the help of other local and remote technical team members.
·         Perform on call duty activities on weekends, holidays and out of office hours when called upon to.
·         Review and update training manuals for new or modified equipment, operating systems and software.
·         Any other technical duties as assigned by Oxygen8 Group.

Qualifications, Skills and Experience:
·         Three years of technical experience in Value Added Services (VAS) industry.
·         Show commitment to Oxygen8 Gaming’s aims, objectives and principles
·         Proactive; able to set challenging personal goals and remain motivated despite obstacles
·         Excellent organisational skills and attention to detail
·         Creative, flexible, able to use own initiative to solve problems
·         Possesses a “can-do” infectious positive attitude
·         Must have a strong integrity, be honest, accountable, reliable and assertive
·         Must have excellent written, verbal and interpersonal communication skills.
·         Must be able to effectively use office equipment, computers and scanner and other resources for completion of projects
How to Apply:
All interested candidates should apply by emailing a CV and Cover Letter explaining their interest in the position and what they could bring to it to support.ug@oxygen8communications.com
NB: Please specify the job title in the email subject. Only complete applications will be considered. Only successful applicants will be contacted.
Deadline: 26th May 2018



Senior Accountant Job Placement – Duma Works

Organisation: Duma Works
Duty Station: Kampala, Uganda
Reports to: Financial Controller
Duma Works is changing the way people think about hiring.  They are efficiently connecting employers and potential hires through our mobile platform, we make finding that perfect person a fun experience, allowing businesses to grow and job seekers to access new opportunities. Duma Works is a recruiting platform that fuses traditional human-centered recruiting and an interactive digital process to simplify how growing businesses hire top talent on the African continent. Since 2012, hundreds of employers all over East Africa have used DUMA Works to save time and money when identifying qualified job candidates. They are recruiting for a valuable client, a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda.
Job Summary: The Senior accountant will oversee general accounting operations by controlling and verifying our financial transactions and records
Key Duties and Responsibilities:
  • Analyze financial statements and records make adjustments where necessary.
  • Reconciling account balances and bank statements, maintaining general ledger and preparing month-end close procedures.
  • Prepare financial statements and participate in financial standards setting and in forecast process
  • Provide input into departmental budget setting process
  • Assist with tax audits and tax returns
  • Direct internal and external audits to ensure compliance
  • Develop and document business processes and accounting policies to maintain and strengthen internal controls
  • Ensure compliance with GAAP principles for Financial statements
  • Record financial Information for analysis.
  • Advise on procedure and Financial Management
  • Prepare financial reports for taxes, regulatory agencies, and stockholders
  • Liaise with the CFO, Financial Controller and Finance Manager to improve financial procedures.
  • Review and recommend modifications to accounting systems and procedures

Qualifications, Skills and Experience:  
  • The applicant must hold a Bachelor’s Degree in Accounting or Finance from any accredited University or Institution of learning.
  • Relevant certification will be added advantage (e.g. ACCA, CMA or CPA) Minimum Level 3
  • Four years’ experience in general or tax accounting
  • Proven past experience as a senior accountant or accounting supervisor with a minimum of 3 years of experience.
  • Hands-on experience with accounting software packages is an added advantage
  • Accuracy and attention to detail
  • Advanced MS Excel skills including V-lookups and pivot tables
  • Strong problem solving and analytical skills
  • Proven experience with SPV accounting, asset financing and inventory accounting
  • Ability to function well in a team-oriented environment and with minimum supervision.
How to Apply:
All suitably qualified and interested candidates should send a cover letter and detailed CVs via E-mail to:  apply@jobs.dumaworks.com with the subject line as “3371”, Your Full name &  Phone number e.g. 3371 Okedi Jonathan, +2567xxxxxxxx. If you don’t follow these instructions, your application will not go through.
N.B: You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
Deadline: 8th June 2018



3 Fresher Customer Service Officer Job Opportunities – Betyetu Uganda (Sports Betting Company)

Organisation: Betyetu Uganda
Duty Station:  Kampala, Uganda
Betyetu is a web sports betting platform that gives its registered customers the chance to play anywhere and anytime at their convenience using technology and excellent service delivery. 
Job Summary: The Sports Customer Service Agent will grow with the Betyetu business. The candidate will be responsible for handling front-line telephone contact with customers, facilitating the earliest possible resolution of complaints and inquiries in line with Betyetu service standards and procedures.
Key Duties and Responsibilities:  
·         Representing the Company in all Customer Contacts, providing best in Industry service via TV,  Radio, email, telephone and social media.
·         Communicating with customers in a professional and efficient manner
·         Solving Customer queries and complaints
·         Clarifying Company Terms and Conditions and specific Sport Betting Rules to the customer
·         Explaining how to use the Betting Services and Games
·         Explaining Betyetu Mobile money operations
·         Escalating and following up on Customer Cases as when required
·         Identifying and report improvement areas
·         Marketing activities when required
·         Preparing reconciliations and reports as instructed by Management
·         Competitor evaluation and analysis
·         Providing an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible
·         Demonstrating a positive, enthusiastic, committed and flexible attitude towards customers and other team members, recognising the importance and benefits of effective team working
·         Delivering customer service in line with ‘best practice’. Ensure compliance to relevant policies.

Qualifications, Skills and Experience:
The applicants for the Customer Service Officer should have a passion for sports with previous marketing experience
How to Apply:
All suitably qualified candidates should apply by sending a cover letter, CV and three reputable references to support@betyetu.co.ug
NB: Only shortlisted candidates will be contacted.
Deadline: 26th May 2018



Several Special Projects-Follow Up Field Officer NGO Job Opportunities – GiveDirectly

Organisation: GiveDirectly
Duty Station: Iganga, Uganda
Reports to: Associate Field Manager
Languages: English and Lusoga
GiveDirectly is an international non-profit organization that currently operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.  Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policy makers.
Job Summary: The Special Projects-Follow Up Field Officer is the front-line of interaction with recipients after they have received their transfers. They answer the hotline and resolve recipient’s questions and problems, and call recipients to administer follow up surveys, collecting data for the improvement of the program. 
Key Duties and Responsibilities:  The Follow Up Field Officer responsibilities include, but are not limited to, the following duties:
·         Follow up surveys: call (and sometimes visit) recipients to administer surveys over the phone, to collect data used to improve the program and uncover any recipient problems.
·         Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary.
·         Registration problem resolution: call the recipients who have not registered with MTN-mobile money or who have registered with the wrong name(s), and advise them on how to register
·         Adverse Events Resolution: assist / advise recipients who have reported problems related to the program and escalate any problems as necessary.
·         Follow-Up Field Officers will participate in these activities to varying degrees depending on the organization’s needs. Follow-Up Field Officers may rotate through these responsibilities in order to foster professional development and growth.

Qualifications, Skills and Experience:
·               The ideal candidate for the GiveDirectly Special Projects-Follow Up Field Officer job opportunity must hold a Diploma. Possession of a Degree in a relevant field is an added advantage.
·               One to two years of previous working experience in the field with preference to vulnerable communities
·               Demonstrated ability to conduct and support recipient surveys and associated processes.
·               Must possess work/language proficiency in English and Lusoga.
·               Computer and mobile device data entry knowledge and skills and good typing skills.
·               Excellent communication skills and the ability to represent the organization effectively to external parties.
·               Proven ability to exercise patience and good judgment in resolving recipient problems
·               Particularly skilled with interpersonal skills with high empathy, honesty, and integrity
·               Must be able to work in and within teams
·               Possess high-quality problem solving, work ethic and a strong commitment to GiveDirectly’s mission and model.
·               Good time-management skills
 How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the web link below.
NB: Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS. GiveDirectly does not request for any form of payment from an applicant.



Special Projects Associate Field Manager (Follow-Up) Non-profit Jobs – GiveDirectly

Organisation: GiveDirectly
Duty Station: Iganga, Uganda
Reports to: Associate Field Manager
Languages: English and Lusoga
GiveDirectly is an international non-profit organization that currently operating in Kenya and Uganda that aims to help people living in extreme poverty by making unconditional cash transfers to them via mobile phone. GiveDirectly is driving a re-evaluation of the norms underlying international philanthropy with a provocative model: we deliver donations directly to the extreme poor and let them decide what to do with them. This approach builds on two converging trends: the rapid spread of electronic last-mile payments solutions in emerging markets, and the large body of experimental evidence showing that direct transfers are as or more cost-effective at reducing poverty than traditional, top-down approaches.  GiveDirectly’s field operations utilize state-of-the-art technologies and business processes to deliver transfers securely, efficiently, and transparently.  Our unorthodox approach – allowing the poor, and not the donor, to choose where they invest – has prompted debate in the popular press and among policy makers.
Job Summary: The Associate Field Manager, Follow-Up (Flup AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients. The Flup AFM will manage Follow up, Field Officers (FOs) on one of our teams. The follow-up team is responsible for (i) speaking to all of our recipients before they receive transfers (mostly by phone but sometimes in the field); (ii) picking up, tracking, and resolving adverse events such as fraud or conflict; (iii) picking up, tracking, and resolving mobile money registration problems; and (iv) receiving inbounds calls on a hotline. The individual in the Follow-Up AFM position will own day-to-day management of his team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching field officers; and identifying opportunities for risk mitigation and process improvement. The Associate Field Manager will serve as the key eyes and ears resource on the ground for the Field Manager (FM) and Field Director (FD) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges. The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.  
Key Duties and Responsibilities:   
Call center and field management (20%)
·         Meet with Field Manager at least monthly to align on any adjustments to work plan.
·         Meet with field teams as necessary to align on daily plans and problem-solve challenges. Coordinate team approach for surveys to maximize efficiency and efficacy (e.g. allocating call center roles by transfer type, hotline, adverse events, and registration problems).
·         Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and FM; own course correction if metrics are slipping.
·         Keep senior management informed of key risks to work plan (e.g. adverse event / registration problem counts, monthly recipient transfer-readiness, rumours about GiveDirectly, mobile money agent fraud, etc.).
·         Weekly meeting with other members of field management (FM, AFMs) in order to discuss challenges and propose solutions.
·         Manage periodic team trips to the field to follow-up with vulnerable recipients, hard to reach recipients, and adverse event / registration problem cases.
Data collection and process improvement (20%)
·         Collect surveys ~ 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement.
·         Vet new versions of surveys, including impact on field staff productivity and follow-up data quality, and recommend survey improvements as necessary (e.g. potential process, risk mitigation, or data management gaps).
·         Raise ideas for continuous improvement to the enrolment process /recipient experience; execute process improvements and ideas raised by the FM / FD.
Administration (20%)
·         Carve out time each week in order to complete administrative tasks and meetings.
·         Ensure all allowance requests and spent allowance requests are submitted correctly and promptly. Process leave requests so as not to conflict with work planning and operations.
·         Resolve miscellaneous equipment requests.
·         Participate in a weekly field management forum to problem solve and collaborate on work planning.
Quality control (15%)
·         Monitor and ensure quality control while the field staff conduct surveys. 
·         Periodically check and review FO data collection. Coach staff to correct any issues observed.
·         Spend 1-2 day resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud)
Field Officer management and development (15%)
·         Coach FOs on challenges. Provide additional case-specific input as requested by FO (e.g. ambiguity around adverse event). Exercise judgment and escalate recurring issues or questions to FM to align on approach.
·         Coach FOs who are underperforming and provide disciplinary measures if necessary.
·         Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives.
·         Spend 1-2 days shadowing staff in order to identify areas for improvement and professional development, particularly during staff training.
·         Conduct monthly performance check-ins with direct reports and semi-annual performance reviews.
Other (10%)
·         Arrange interview logistics and conduct interviews for new FOs (after initial screen from HR Manager). Recommend potential hires to FM for final approval. 
·         Provide initial training to newly hired FOs and on-going professional development to staff. Participate in meetings with district, county, and sub-country officials as necessary. Represent GiveDirectly in the field and manage daily communication with local village and parish leaders.
·         Assist Field Director and Field Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.).
·         Assist with response to crisis events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
·         Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Qualifications, Skills and Experience:  
·         The applicant must hold a Diploma or relevant Bachelor’s Degree
·         Exceptional leadership ability with demonstrated success in motivating and developing junior staff
·         Exceptional ability to problem-solve complex operational challenges over the phone and in the field
·         Alignment with GiveDirectly core values and commitment to advancing GD’s mission
·         Positive attitude, strong work ethic, and team-player mentality 
·         Strong interest in being the engine of the day-to-day field work
·         Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating upwardly about gaps and risks
·         Fluency in English and Lusoga
·         Strong communication and relationship building skills and the ability to represent the organization effectively to external parties
·         Analytical and technical skills, including proficiency with Microsoft Excel
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the web link below.
NB: Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS. GiveDirectly does not request for any form of payment from an applicant.



60 Fresher Direct Sales Officer Job Opportunities – SolarNow

Organisation: SolarNow
Duty Station:  Mbarara, Arua, Soroti, Fort Portal, Mubende, Kagadi, Ishaka, Kotido, Sembabule, Ntungamo, Kaberamaido and Ibanda, Uganda
Reports to: (Regional) Sales Manager
About US:
SolarNow is an asset financing company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 46 branches throughout Uganda, employs around 800 people. 
Job Summary: The Sales Officer will identify potential buyers of Solar Now products, do installations and offer client satisfaction in accordance with Solar Now Standard Operational Procedures.
Key Duties and Responsibilities: 
  • The Sales Officer will market for Solar Now products through generating quality leads by contacting potential buyers of solar systems as well as maintaining client relations.
  • Client follow-up: Contact existing clients and get Upgrades and Referrals.
  • Assessment: Assess credit applicants and assess credit worthiness. 

Qualifications, Skills and Experience: 
  • The applicants for the SolarNow Direct Sales Officer jobs must hold Degrees or Diplomas in Marketing OR electrical engineering OR equivalent
  • At least one year of related working experience in sales and marketing or related field in a reputable organisation
  • Technical (solar) experience is an advantage (technical diploma holders are encouraged to apply)
  • Field experience is mandatory 
  • Previous experience in Renewable energy business is an added advantage.
  • Growth opportunities to Branch Team Leader positions possible for high performers
  • Suitable candidates must speak the native language in the specified region 
  • Be ready to live and work in the region. 
NB: Female candidates are encouraged to apply. 

How to Apply: 
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail to recruitmentug@solarnow.eu with their updated CVs (no other documents).
Deadline: 1st June 2018