Duty Manager Employment Opportunity – Uganda National Airlines Company Limited  

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Organisation: Uganda
National Airlines Company Limited
Duty Station: Entebbe, Uganda
Reports to: Entebbe
Hub Station Manager
Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.
Job Summary:
The Duty Manager will be responsible for a safe, seamless and efficient airport
operation in order that Uganda Airlines’ image, reputation, and Customer
Service Levels are maintained and enhanced to the highest standards. S/he will
have a tight focus on on-time performance (OTP) and punctuality of all Uganda
Airlines flights. Ensure and maintain a healthy, safe, secure and
cost-effective airport operation for Uganda Airlines, in compliance with the
relevant industry regulatory and legislative requirements, company procedures
and regulatory authorities. Responsible for coordination of all passenger
handling activities at Entebbe Hub during operations. Drive continuous
improvement in delivering the highest quality of customer service and
punctuality in order to meet the needs and expectations of our customers.
Key Duties and Responsibilities:  
·       
Ensure
the cost-effective delivery of all ground handling services (passenger
check-in, airport experience, baggage handling, and ramp handling).
·       
Drive
“On-Time Performance” culture (OTP) within the airport team and constantly
engage all stakeholders to maintain the highest performance.
·       
Organize
and structure the station to meet the current and future needs of Uganda
National Airlines Company Limited.
·       
Implement
plans to improve the safety and security of Uganda Airline’s airport operations.
·       
Interpret
and monitor safety standards, regulations and security awareness.
·       
Identify
and report hazards, near misses, incidents, and accidents as well as
maintaining a risk register in the station.
·       
Prepare
Daily, Weekly and Monthly Station Reports on Ground Handling activity.
·       
Support
and develop a high-performance team capable of achieving results by meeting the
set benchmarks with minimum supervision.
·       
Where
necessary, file flight plans to comply with legal and company requirements to
ensure aircraft operations safety.
·       
Train
and develop airport staff and ensure all staff training aligns with the
strategic and business requirements of Uganda National Airlines.
·       
Ensure a
healthy, safe & secure working environment in compliance with relevant
legislative/industry requirements.
·       
Ensure
that airport operation at the station is provided with the necessary resources
and conducted in accordance with regulatory requirements, organization
standards, and local procedures as well as IATA /ICAO international requirements.
·       
Ensure
that all airport services operations non-compliances (audit findings) are
reported from an evaluation process and closed within the stipulated time
frame. Action should include identifying and addressing the root causes of the
non-compliances.
·       
Represent
Uganda Airlines at the Airport Operators Committee (AOC) and update the
business.
·       
Establish
and manage contacts at the highest level with the clients to enhance the
airline image and facilitate the flow of information to maintain the edge over
competitors.
Qualifications, Skills and Experience:
·       
The
ideal applicant for the Uganda Airlines Duty Manager job must be a University
Graduate (Or 10 years’ relevant experience in lieu of a University Degree).
·       
IATA
Diploma or equivalent airline/aviation training courses.
·       
At least
3 -7 years at managerial level with a reputable airline (or reputable ground
handling company); 3 years of which must have been in charge of a recognized
airline hub in a similar role.
·       
Excellent
management and communication skills.
·       
Load
Control Training.
·       
IATA
Dangerous Goods Regulations (DGR). Category 6 will be an added advantage.
·       
ICAO
Safety Management Systems (SMS).
·       
Aviation
Safety and Security (AVSEC) Training.
·       
Airside
Safety and Ramp Supervision Training.
·       
Strong
business management and revenue maximization skills.
·       
Impeccable
integrity and diligence.
·       
Strong
team management and customer service orientation and understanding.
·       
Results-focused
with a bias for action and on-time performance.
·       
Well-developed
commercial awareness and excellent negotiating skills.
·       
Strong
leadership aptitude and the ability to influence people at all levels through
excellent interpersonal skills.
·       
Ability
to understand and work across cultural differences and barriers.
·       
Five (5)
years or more airline or ground handling experience in a similar role.
·       
Responsibility
for setting and delivering standards.
·       
Experience
in managing large numbers of people.
·       
Attention
to Detail and Quality.
·       
Professionalism.
Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online at the link
below
Click
Here
  or by
post quoting the Job Reference number accordingly.
Applications should
be addressed to:
The Manager Human
Resources.
Uganda National
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Only successful
applicants will be contacted
Deadline: 27th March 2020 

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